How to Make Your Customers Buy Your E-Commerce Products
There are a plethora of resources available to teach you how to manipulate SEO, develop a viral YouTube campaign, and so on. It's easy to get caught up in these hints and forget about the fundamentals. In reality, a solid foundation will increase conversions more than any creative technique. Here's how you set the foundation for persuading clients to buy your e-commerce product.
For many of us, internet shopping has become a way of life. However, some consumers are still hesitant to use the Internet to order goods or services. Why? How can you persuade potential clients to make a purchase from your online store?
How can clients be persuaded to purchase at an online store?
What is the potential cornerstone that will help you to build solid foundations for your online business and persuade customers to start their online shopping adventure?
1. Use social proof to your advantage
We're probably going to go with the flow. That is why internet buying continues to grow in popularity year after year. We purchase because "someone else purchased something." Demonstrate to potential buyers that many others have previously purchased something from your shop and are quite happy with it.
That shipping and payment options are unimportant to them. Everything is supplied in a safe and timely manner. Use social evidence to dispel your characters' fears and reassure them that they're on the right track.
Show images of products taken by genuine consumers who are displaying them in their daily lives. Post photographs of customers wearing your clothing, cooking with your tools, or playing with their dogs with toys from your business.
Make use of user-generated material. Real-world feedback, reviews, and product suggestions are priceless. They not only help with SEO, but they also motivate potential buyers to complete their purchases.
Is there anything else you can do using social proof? Have you ever received messages reading "16 individuals bought this product in the last 24 hours" or "5 users are checking this item out right now" while buying online? If that's the case, this is just another example of social evidence — "others have purchased it, so why shouldn't I?"
2. Make shipping and returns free
Another major issue of offline clients is the cost of delivery and the possibility of returns. They would rather go to a regular store, look at or try on everything, and then make their selection. Getting to the shopping center, on the other hand, takes time and energy. What are your options for dealing with this?
Offer free delivery over a specific amount if at all possible. Examine the alternatives offered by your competitors and determine the minimum order amount for which they will supply products for free.
Individual transaction prices will be greater (since you will be responsible for the shipping), but there will be more transactions because individuals who are concerned about this issue will be less likely to quit your business.
Although you may not get the most out of the first purchases, the CLV (Customer Lifetime Value) of new clients might be significantly greater. They may become your frequent recipients once they trust one brand and everything goes according to plan.
3. Make as many payment and delivery options available to clients as feasible
If you want to attract clients who aren't ready to purchase online right now, consider giving a variety of delivery options. Not every tiny town has a parcel locker, and not every old person is prepared to let the courier in. Picking up the order at a designated pickup area is significantly more convenient for certain customers.
Payments follow the same logic. Customers who don't trust you yet and aren't regular online shoppers are more likely to complete their initial purchases if you provide a "cash on delivery" option. Consider the technological barrier as well as the issue of trust. If we told you how many people still don't utilize internet banking, you'd be startled.
4. Profit from the lack of availability
If you've previously only sold your items or services in physical locations and now want to attract online clients, give them unique products or packages that aren't accessible in traditional stores. Complement the bundle with a little, one-of-a-kind free present that can't be found in a store.
5. Take use of the FOMO concept (fear of missing out)
Do you ever have the impression that you're missing the boat and are completely unaware of what's going on? This is how most of us feel, and internet shops may benefit from it. Make unique, limited-time offers to new clients.
Deals that are only available for a limited time. Starter packages for people who haven't purchased anything from you yet, discounts for signing up for a newsletter - these are all excellent things to explore.
6. Improve your online store's UX and UI
People who have never purchased online before are unfamiliar with the process. They don't understand internet stores, shopping carts, or registration forms. Remember this while creating your store's interface and arranging your customers' whole buying route, from the minute they walk into your store to the moment they complete the transaction.
Help your visitors the whole time they're on your website, regardless of the device they're using. Use relevant product descriptions to help them make a decision, clear up any concerns, and boost SEO.
7. Ensure that customers can get the most out of online customer assistance
Customers who have never shopped online before wanting significantly more guidance and support than those who can't envision their life without online deals and discounts.
Make sure your shop offers a variety of ways for customers to contact the customer care department. A phone number, email address, live video or audio chat with a specialist, and social media accounts that are responsive are all required.
8. Allow clients to complete purchases without registering for an account
If someone is unfamiliar with online purchasing, creating an account and submitting a large quantity of data may cause a lot of concerns. Limit the quantity of information that must be provided in order to register. Allow the transaction to be completed without the need to create an account.
Simultaneously, you may entice users to do so by providing particular perks such as the ability to trace their order, additional gifts, or an order history that influences future discounts and special offers for frequent customers. Still, it's preferable to encourage rather than compel.
To put it in a nutshell
How can you persuade people to purchase online? Many of us are becoming increasingly eager to buy items via the Internet, particularly in light of the continuous epidemic, restrictions, and lockdowns.
As an e-commerce business owner, you should be aware that clients who have never interacted with an online store before may want particular care and methods.
Minor tweaks like the ones we've outlined above can help offline clients stay with you longer and increase CLV. Take care of your customers from the start and reap the rewards for years to come.
